:root{--bg: #f5f0ea;--panel: #ffffff;--border: #e6ddd2;--text: #2b2118;--muted: #8a7a68;--primary: #b45309;--primary-dark: #92400e;--danger: #dc2626;--radius: 10px;--shadow: 0 1px 3px rgba(60, 40, 20, .08), 0 1px 2px rgba(60, 40, 20, .05)}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:Inter,Segoe UI,system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--text);font-size:14px}.app{display:flex;flex-direction:column;height:100vh}.header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 20px;background:linear-gradient(135deg,#3b2415,#5c3518);color:#fff}.brand{display:flex;align-items:baseline;gap:10px}.logo{font-weight:800;font-size:20px;letter-spacing:-.5px}.tagline{color:#d8b998;font-size:13px}.stats{display:flex;gap:18px;font-size:13px;color:#e8d5c0}.stat b{color:#fff}.header-actions{display:flex;align-items:center;gap:12px}.header .btn.primary{background:#fff;color:#5c3518;border:none;font-weight:700}.header .btn.primary:hover{background:#f0e2d2}.btn{border:1px solid var(--border);background:var(--panel);padding:7px 14px;border-radius:8px;cursor:pointer;font-size:13px;color:var(--text)}.btn:hover{background:var(--bg)}.btn.primary{background:var(--primary);border-color:var(--primary);color:#fff;font-weight:600}.btn.primary:hover{background:var(--primary-dark)}.btn.danger{color:var(--danger);border-color:#fecaca}.btn.danger:hover{background:#fef2f2}.btn:disabled{opacity:.6;cursor:default}.filters{display:flex;gap:8px;padding:10px 20px;background:var(--panel);border-bottom:1px solid var(--border);flex-wrap:wrap}.filters input,.filters select{padding:7px 10px;border:1px solid var(--border);border-radius:8px;background:var(--panel);font-size:13px;color:var(--text);outline:none}.filters input:focus,.filters select:focus{border-color:var(--primary)}.filters .search{flex:1;min-width:200px;max-width:420px}.error-banner{margin:12px 20px 0;padding:10px 14px;border-radius:8px;background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.content{flex:1;overflow:auto;padding:16px 20px 24px}.board{display:flex;gap:14px;align-items:flex-start;height:100%}.col{flex:1;min-width:230px;background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);display:flex;flex-direction:column;max-height:100%}.col-header{display:flex;align-items:center;gap:8px;padding:12px 14px;border-bottom:1px solid var(--border)}.col-dot{width:10px;height:10px;border-radius:50%}.col-name{font-weight:700;font-size:13px;text-transform:uppercase;letter-spacing:.4px}.col-count{margin-left:auto;background:var(--bg);border-radius:999px;padding:2px 9px;font-size:12px;color:var(--muted)}.col-body{padding:10px;overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:8px;min-height:120px}.col-body.drag-over{background:#fdf3e3}.col-empty{color:var(--muted);text-align:center;padding:18px 8px;font-size:12px;border:1px dashed var(--border);border-radius:8px}.drop-slot{height:70px;border:2px dashed var(--primary);border-radius:8px;background:#fdf3e3;opacity:.7}.card{background:var(--panel);border:1px solid var(--border);border-radius:8px;padding:10px 12px;box-shadow:var(--shadow);cursor:grab;-webkit-user-select:none;user-select:none;transition:box-shadow .12s ease,transform .12s ease}.card:hover{box-shadow:0 4px 12px #3c281424;transform:translateY(-1px)}.card:active{cursor:grabbing}.card-top{display:flex;align-items:center;gap:6px;margin-bottom:6px}.badge{color:#fff;font-size:11px;font-weight:700;padding:2px 8px;border-radius:999px;white-space:nowrap}.channel{font-size:13px}.due{font-size:11px;color:var(--muted);white-space:nowrap;margin-left:auto}.due.overdue{color:var(--danger);font-weight:700}.card-title{font-weight:700;font-size:13.5px;line-height:1.35}.card-desc{margin-top:4px;color:var(--muted);font-size:12px;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.card-bottom{display:flex;align-items:center;justify-content:space-between;gap:6px;margin-top:8px}.total{font-weight:800;color:var(--primary-dark);font-size:13px}.card-id{color:var(--muted);font-size:11px;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#1e140a73;display:flex;align-items:flex-start;justify-content:center;padding:48px 16px;z-index:100}.modal{background:var(--panel);border-radius:14px;width:100%;max-width:580px;max-height:85vh;overflow-y:auto;box-shadow:0 20px 50px #1e140a59;padding:20px}.modal h3{margin:0 0 14px;font-size:17px}.modal-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:6px}.modal-head h3{display:flex;align-items:center;gap:8px}.modal-section{border-top:1px solid var(--border);padding:12px 0}.modal-section h4{margin:0 0 8px;font-size:13px;color:var(--muted);text-transform:uppercase;letter-spacing:.3px}.kv{display:flex;justify-content:space-between;gap:12px;padding:3px 0;font-size:13.5px}.kv span{color:var(--muted)}.items-table{width:100%;border-collapse:collapse;font-size:13.5px}.items-table td{padding:4px 0;border-bottom:1px solid var(--border)}.items-table .right{text-align:right;font-weight:600;white-space:nowrap}.timeline{display:flex;flex-direction:column;gap:6px}.tl-item{display:flex;align-items:center;gap:8px;font-size:13px}.tl-dot{width:9px;height:9px;border-radius:50%;flex-shrink:0}.tl-text em{color:var(--muted);font-style:normal;font-size:12px}.modal-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}.modal label{display:flex;flex-direction:column;gap:5px;font-size:12.5px;font-weight:600;color:var(--muted);margin-top:10px}.modal input,.modal select{padding:9px 11px;border:1px solid var(--border);border-radius:8px;font-size:13.5px;font-family:inherit;color:var(--text);background:var(--panel);outline:none;width:100%}.modal input:focus,.modal select:focus{border-color:var(--primary)}.item-row{display:flex;gap:6px;margin-top:6px}@media (max-width: 900px){.board{flex-direction:column;height:auto}.col{max-height:none}.stats{display:none}}.customers{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:12px}.customer-card{display:flex;align-items:center;gap:12px;background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:12px 14px;cursor:pointer;box-shadow:var(--shadow);transition:box-shadow .12s ease,transform .12s ease}.customer-card:hover{box-shadow:0 4px 12px #3c281424;transform:translateY(-1px)}.customer-avatar{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,#b45309,#d97706);color:#fff;font-size:14px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.customer-info{flex:1;min-width:0}.customer-name{font-weight:700;font-size:14px;display:flex;align-items:center;gap:6px}.customer-badge{background:var(--bg);color:var(--muted);font-size:11px;border-radius:999px;padding:1px 8px;font-weight:600}.customer-meta{color:var(--muted);font-size:12px;margin-top:2px}.chat-open-btn{position:absolute;top:10px;right:10px;border:1px solid var(--border);background:var(--panel);border-radius:8px;cursor:pointer;font-size:13px;padding:3px 8px;box-shadow:var(--shadow)}.card{position:relative}.card:hover .chat-open-btn{display:block}.chat-open-btn{display:none}.chat-open-btn:hover{background:var(--bg)}.chat-modal{max-width:640px;display:flex;flex-direction:column;max-height:86vh;padding:0;overflow:hidden}.chat-modal .modal-head{padding:14px 18px;border-bottom:1px solid var(--border);margin:0}.chat-sub{display:block;font-size:12px;color:var(--muted);font-weight:400;margin-top:2px}.chat-body{flex:1;overflow-y:auto;padding:14px 18px;display:flex;flex-direction:column;gap:10px;min-height:200px}.chat-empty{color:var(--muted);text-align:center;padding:30px}.chat-msg{border:1px solid var(--border);border-radius:10px;padding:8px 12px;max-width:88%;background:var(--panel)}.chat-msg.role-user{align-self:flex-start}.chat-msg.role-assistant{align-self:flex-end;background:#fff7ed;border-color:#fed7aa}.chat-msg.role-operator{align-self:flex-end;background:#ecfdf5;border-color:#a7f3d0}.chat-msg.role-system{align-self:center;background:var(--bg);font-size:12px;color:var(--muted)}.chat-msg-meta{display:flex;gap:8px;align-items:center;font-size:11px;color:var(--muted);margin-bottom:3px}.chat-msg-meta b{color:var(--text)}.chat-voice{font-size:11px}.chat-msg-text{font-size:13.5px;line-height:1.45;white-space:pre-wrap;word-break:break-word}.chat-input{display:flex;gap:8px;padding:12px 18px;border-top:1px solid var(--border)}.chat-input input{flex:1}.readonly-note{color:var(--muted);font-size:12.5px;text-align:center;padding:8px;border-top:1px dashed var(--border)}